Refunds and Exchanges
As someone who has had trouble with sizing when ordering clothes and sandals online, I totally get that there may be a time where we need to exchange sizes. I take all exchanges and refunds on a case by case basis.
Wrong sizes and exchange for another size, means you returning the original sandals in a saleable condition back to Sandals and Sunsets HQ at your expense and I will post out the new sizes at my expense.
Refunds on purchase can be made up to 60 days after purchase again, returning the Sandals in a saleable condition to us.
Faulty goods will be replaced without question within 90 days. After that I will look at the fault on a case by case basis but Im here for you to help you have the best customer service experience so shop with confidence and know that you can message me at firstname.lastname@example.org with any questions re sizing or anything else. Sam xx